Support
Support
A question, a bug, a feature idea. Write to us directly.
Contact us
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Tell us the app version, the iOS version, your device model, and what you were doing when the problem occurred. It saves time — yours and ours.
Frequently asked questions
Frequently asked questions
Does the countdown keep running if I lock my iPhone?
Yes. Countdown calculates the time remaining from a fixed end time, not a running loop. Lock the screen, switch apps: the countdown stays exact when you come back.
Why does the screen stay on during the countdown?
So the display stays readable from the back of a room, like a real stage timer. The screen turns off normally once the countdown is stopped or finished.
How do I change theme?
Open the settings from within the app and choose from the six available displays.
Is Countdown a subscription?
No. It's a one-time purchase at €0.99. No account, no renewal.
Can I target a specific date, or send the display to an Apple TV?
Yes, both. The "Ends at" control opens a date-and-time picker to target a precise moment, and the display goes out over AirPlay to an Apple TV or any compatible screen, at 1920×1080 and with no controls.
How do I get a refund?
Purchases go through the App Store: Apple handles refunds directly, at reportaproblem.apple.com.
Countdown is sold through the App Store. Any billing or refund question is handled by Apple, via reportaproblem.apple.com.